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With a qualified expert to assist you, Unity Live Help makes learning easy

August 6, 2019 in Games | 4 min. read
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We’re excited to announce Unity Live Help (Beta), our new platform for one-on-one lessons. Read on to learn how Unity Live Help can help you find solutions for your toughest development questions.

Enabling the success of creators like you is important to us. Unity Answers, forums, and other resources in our vast library are helpful to address your questions on certain Unity topics. However, many of you have asked for an additional solution-- one that can address your specific questions in real-time.

With your requests in mind, we are excited to launch Unity Live Help (beta), a platform that connects Unity creators to community experts for one-on-one lessons on any Unity topic of your choice.

With screen sharing, video, and text chat capabilities, you can schedule a time to sit down with an expert to discuss a topic you’d like to cover. Unity Live Help also allows you do pair programming, exchange code files, and share screenshots all during your live session. 

We have a wide range of experts on the platform, including programmers, artists, and designers with a variety of experience.


Get started with Unity Live Help 

How does Unity Live Help work?

1. Creators come to Unity Live Help to get expert-led lessons on a Unity topic of their choice.

If you have a technical question about Unity or want to learn more about game development, Unity Live Help is a paid platform where you can connect with a skilled expert to get the guidance you need to make your learning journey easier.

2. You schedule your session with your preferred community expert based on your needs and their areas of expertise.

To begin, you'll simply select whether you are interested in lessons or troubleshooting. You’ll then share a description of the topic you’d like to learn more about with relevant tags (i.e. Android, Animation, Scripting, etc). We recommend that you provide as much detail as possible so we can match you with the right expert. After submitting your request, you'll be matched to an expert in minutes.

3. Start collaborating in a virtual workspace.

Once matched, you and your expert will enter a virtual workspace with voice chat, text chat, screen sharing, and a visual code editor to ensure smooth collaboration. All sessions begin with a 5-minute grace period to evaluate whether your expert is the right one for the job. You can post code snippets, collaborate on code together or even share your screen to show your expert exactly what your project looks like in the Unity Editor. 

If you decide your expert can help, your session will convert to a paid session. If you end the session within the 5-minute grace period, you will leave the virtual workspace and will not be charged.

4. Leave a review for your expert and get feedback.

After your session, you will be asked to review the quality of your expert and your session overall. You’ll be charged for the duration of your session based on the price you set during your search. If your session is under five minutes, it’s free.

5. Review your session transcript.

Once your session has been completed, you have the ability to read through your session chat transcripts, as well as view any attachments shared during your session. This is a great way to review everything you have learned.

6. Schedule another session.

If you enjoyed your session with your expert, you can book another meeting with that expert instantly or at a later time that is convenient for you. You can also click "Connect with an expert" on the homepage to match with another expert on the platform who is available and knowledgeable in that subject area.

Learn more about Unity Live Help

Unity Live Help (beta) is now available. To learn more, take a look at our web page. If you’re interested in becoming a community expert, please fill out an application and you will be considered for the waitlist. 


Get started with Unity Live Help 

August 6, 2019 in Games | 4 min. read
Topics covered